Supply Chain Transparency

Our products may pass through multiple stages before reaching our customers. Depending on the product, these stages may include the sourcing of raw materials, preparation and processing of materials, manufacturing or handcrafting, finishing, quality review, packaging, warehousing, transportation, and final delivery.

We work with a range of suppliers, manufacturers, artisans, fulfillment providers, and logistics partners. The specific supply chain for an individual product may vary based on its materials, design, production method, country or region of origin, and fulfillment requirements.

• Raw material sourcing and preparation.
• Manufacturing and product development.
• Handcrafted and artisan production processes.
• Product finishing and quality review.
• Packaging and warehouse operations.
• Transportation and logistics services.

We value long-term and collaborative relationships with suppliers and production partners. When evaluating potential partners, we may consider factors such as product quality, reliability, production capabilities, communication, business practices, and the ability to meet applicable requirements.

We expect suppliers and partners to conduct their operations in accordance with applicable laws and regulations. Our expectations may include compliance with relevant labor, workplace, safety, environmental, and business requirements applicable to their operations.

We believe that workers involved in the production and handling of goods should be treated with dignity and respect. We seek to work with suppliers and partners who are expected to comply with applicable labor and employment laws in the jurisdictions where they operate.

• Compliance with applicable labor laws and regulations.
• Prohibition of unlawful forced labor practices.
• Opposition to unlawful child labor.
• Respect for workplace health and safety requirements.
• Fair and respectful treatment of workers.
• Compliance with applicable wage and working-hour requirements.
• Respect for applicable anti-discrimination requirements.
• Encouragement of ethical and responsible workplace practices.

We understand that supply chain oversight can be complex, particularly where multiple tiers of suppliers and subcontractors may be involved. We continue to develop our understanding of our supply chain and may take steps to address concerns when appropriate information becomes available.

Materials are an important part of the products we offer. Depending on the product, materials may include natural fibers, textiles, synthetic fibers, dyes, backing materials, packaging materials, and other components.

We consider product quality, durability, availability, design requirements, and applicable sourcing considerations when selecting materials and production partners. Material availability and sourcing practices may change over time as suppliers, production methods, and product offerings evolve.

• Consideration of product quality and durability.
• Evaluation of supplier capabilities and reliability.
• Attention to applicable sourcing requirements.
• Consideration of materials used in product construction.
• Ongoing review of available sourcing options.
• Efforts to reduce unnecessary waste where reasonably possible.

Our products may be produced through a combination of handcrafted, artisan, and manufacturing processes. The production method may vary depending on the design, materials, construction techniques, and characteristics of the specific product.

Handmade and artisan-made products may naturally include variations in color, texture, weave, dimensions, or finishing. These variations can be a characteristic of the production process and may contribute to the individuality of each piece.

We work to maintain product quality standards appropriate for the products we offer. Depending on the product and production process, quality review may occur at different stages, including during manufacturing, before shipment, or through additional checks conducted by suppliers, fulfillment partners, or other service providers.

• Review of product construction and materials.
• Assessment of visible workmanship and finishing.
• Review of product specifications where applicable.
• Packaging and shipment preparation.
• Customer feedback used to identify potential improvements.
• Ongoing evaluation of supplier and product performance.

Products may be transported through multiple logistics networks before reaching their final destination. Depending on inventory availability and the specific product ordered, fulfillment may involve warehouses, carriers, shipping partners, or other logistics providers.

Delivery times, shipping methods, and fulfillment processes may vary based on product availability, destination, carrier capacity, weather conditions, customs requirements, and other operational factors.

We recognize that supply chains can involve risks that may change over time. These may include labor, environmental, operational, geopolitical, transportation, and regulatory risks.

We may use information obtained through supplier communications, business relationships, customer feedback, publicly available information, and other appropriate sources to better understand potential concerns and make informed decisions about our supply chain relationships.

When concerns are identified, we may evaluate the circumstances and determine appropriate actions based on the nature of the issue, available information, applicable requirements, and our relationship with the relevant supplier or partner.

We understand that responsible supply chain management is an ongoing process. As our business grows and our product offerings evolve, we may continue to improve our processes, supplier engagement, sourcing practices, and understanding of the broader supply chain.

Our approach may evolve based on changes in applicable laws, industry practices, supplier capabilities, customer expectations, and the availability of new information or technologies.

We welcome questions and feedback regarding our approach to supply chain transparency and responsible business practices. Customer and stakeholder feedback can help us better understand areas of interest and opportunities for continued improvement.

If you have questions regarding this statement or would like additional information about our products and business practices, please contact our customer support team.