Shipping policy
Shipping Policy
Thank you for shopping with RUGWYN. Each of our rugs is carefully prepared and shipped with care. Please review our shipping policy below.
Order Processing & Handling Time
Most RUGWYN rugs are handmade and prepared specifically for shipment.
Standard handling time: 3–7 business days, depending on the rug size, design, and availability.
Larger or made-to-order rugs may require additional preparation time.
Orders are processed on business days, excluding weekends and holidays.
If there is an unexpected delay with your order, we will notify you as soon as possible.
Shipping Time
Once your order has been shipped, delivery typically takes approximately 4–6 business days, depending on the destination and carrier service.
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, international transportation disruptions, remote delivery locations, or other circumstances beyond our control.
Shipping Carriers
We work with reliable international shipping carriers, including services such as FedEx, DHL, UPS, or other suitable carriers, depending on the destination and shipment requirements.
Once your order is shipped, you will receive tracking information so you can follow your delivery.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable duties, taxes, or import charges may vary depending on your delivery location and local regulations.
Order Tracking
After your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
Address Accuracy
Please make sure that your shipping address is complete and accurate before placing your order.
RUGWYN is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses, incorrect contact information, or failure to respond to carrier delivery attempts.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.
Delivery Issues
If your package is delayed, damaged, or appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
For damaged shipments, we may request photos of the package and product to help us process your claim and provide an appropriate resolution.
Thank you for shopping with RUGWYN. Each of our rugs is carefully prepared and shipped with care. Please review our shipping policy below.
Order Processing & Handling Time
Most RUGWYN rugs are handmade and prepared specifically for shipment.
Standard handling time: 3–7 business days, depending on the rug size, design, and availability.
Larger or made-to-order rugs may require additional preparation time.
Orders are processed on business days, excluding weekends and holidays.
If there is an unexpected delay with your order, we will notify you as soon as possible.
Shipping Time
Once your order has been shipped, delivery typically takes approximately 4–6 business days, depending on the destination and carrier service.
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, international transportation disruptions, remote delivery locations, or other circumstances beyond our control.
Shipping Carriers
We work with reliable international shipping carriers, including services such as FedEx, DHL, UPS, or other suitable carriers, depending on the destination and shipment requirements.
Once your order is shipped, you will receive tracking information so you can follow your delivery.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable duties, taxes, or import charges may vary depending on your delivery location and local regulations.
Order Tracking
After your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
Address Accuracy
Please make sure that your shipping address is complete and accurate before placing your order.
RUGWYN is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses, incorrect contact information, or failure to respond to carrier delivery attempts.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.
Delivery Issues
If your package is delayed, damaged, or appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
For damaged shipments, we may request photos of the package and product to help us process your claim and provide an appropriate resolution.
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible after placing your order.
We will do our best to cancel the order if it has not yet been processed or shipped. However, because our rugs may begin preparation shortly after an order is placed, we cannot guarantee that every cancellation request can be accommodated.
International ShippingRUGWYN rugs may be shipped internationally. Delivery times may vary depending on the destination country, customs procedures, and local carrier operations.
Customers are responsible for providing any information required for customs clearance when applicable.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team through our website.
RUGWYN
Handcrafted rugs for beautiful homes.